Paperless field service application can utilise the mobile device features such as: the S-Pen, camera, date and time stamps as well as speech-to text and allow the service provider to make their own notes on manuals and documents and take photos of findings for future reference. Service providers and field technicians can also quickly follow up on faults and maintenance required, utilise the tablet’s camera to take high quality images for visual identification of faults and automatically order replacement parts in real-time, which saves on potential downtimes.
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