In the past, service organisations completed a process of manual data input for service jobs in the field, which was time-consuming and subject to human error. As the technology evolved into the digital era, service providers recognized the need for a robust paperless field service application that could automate servicing requirements, minimize the company’s reliance on paper and report discrepancies and corrective actions in real-time.
Previously, many service organisations had to carry large equipment manuals to each site and take numerous data sheets and price lists to fill in which could be lost along the way. The introduction of smart phones and tablets, hosting paperless field service application can provide easy access to electronic resources. With the introduction of paperless field service application, service providers saw an opportunity to become as paperless as possible with the advances in technology, which would in turn speed up the overall field workflow and allow them to better service their clients. When Pervidi paperless application became available on Android and iOS operating platforms, many service providers were keen to move from paper based systems to paperless field service application. Techs4biz worked with service providers to install the Pervidi paperless field service application on tablets and smart phones. With easy access to Pervidi paperless field service application, the in-field technicians can be notified of scheduled parts replacements and electronically record the results of equipment servicing using manufacturer checklists, while taking into consideration relevant Australian Standards and feeding data back to the asset management database.
The paperless field service application also flags outline and suspected false data for immediate correction. By becoming a more mobile and digital workforce, Field technicians can work more efficiently, utilising the features of the tablets to easily complete checklists and service sheets, access reference manuals, capture defects and report in real-time to clients. Paperless field service application allows real time automation and increased service providers’ efficiency.
Paperless field service application can utilise the mobile device features such as: the S-Pen, camera, date and time stamps, speech-to text and allow the service provider to make their own notes on manuals and documents and take photos of findings for future reference. Service providers and technicians can also quickly follow up on faults and maintenance required, utilise the tablet’s camera to take high quality images for visual identification of faults and automatically order replacement parts in real-time, which saves on potential down-times. In Field technicians and inspectors can also save time conducting the service and inspection by selecting results from a drop-down list and by having the ability to receive remote support from the paperless field service application provides if required. Going paperless has been a huge success for many service providers in the past few years;
Looking ahead for paperless field service application, Into 2015 and beyond, many service providers are looking to move into digital and implement paperless field service application. Most of the service providers are searching for ways to remain ahead of the game. By becoming as paperless as possible over the next few years, they are looking forward to continuing to increase their workforce efficiency.